Contacting 3Com for Support
Service Contract Sales Enquiries: +65 6543 6646
For support on 3Com and H3C products, please visit our Web Self Service tool, or call using the telephone numbers listed below. Please continue to use these telephone numbers for 3Com and H3C support, until further notice. If you are looking for support for an HP product, please use the telephone numbers listed at: www.procurve.com/contact-support.
3Com offers technical and product repair support to our contract and warranty customers, however, if you are unable to find a solution to your problem even after:
- Using the 3Com Knowledgebase
- Getting assistance from your 3Com authorized Network Supplier or Reseller.
Please ensure you have registered the product at eSupport.3com.com. If you have not used 3com's eSupport services before, please click here to learn more.
If you still need to contact 3Com for assistance, please have the following information ready:
- Product model name, part number, and serial number
- A list of system hardware and software, including revision levels
- Diagnostic error messages
- Details about recent configuration changes, if applicable
Here is a list of the Asia Pacific telephone support numbers:
If you have problems reaching us via Phone please forward your request to ap_rma_request@3com.com
| Country | Telephone Number |
| Australia | 1800 075 316 |
| Hong Kong | 2907 0456 |
| India | 000 800 440 1193 |
| Indonesia | 001 803 852 9825 |
| Japan | 01 2019 6808 |
| Malaysia | 1800 812 612 |
| New Zealand | 0800 450 454 |
| Philippines | 1800 144 10220 or Call US Direct on +1 508-323-1801 *Due to Philippines Government regulation change the Local number 029003078 is no longer available. |
| PR of China | 800 810 0504 |
| S. Korea | 080 698 0880 |
| Singapore | 800 448 1433 |
| Taiwan | 00801 444 318 |
| Thailand | 001 800 441 2152 |
| Vietnam | Call US Direct on 1 201 0288 then dial 877 899 5706 |
| Sri Lanka | Call US Direct on 1 201 0288 then dial 877 899 5698 |
| Pakistan | Call US Direct on 1 201 0288 then dial 877 691 8988 |
To find out more about your support options with 3Com's Maintenance Support Contracts, call the above numbers and press option 4.
Returning Products for Repair and Replacement
For all questions on returning products, Repair or Replacement, please ring one of the above numbers or fax the details to +61 2 9937 5048.
